Tech Tip – How to Avoid Getting a Fine from the MLS

UtahRealEstate.com has a full time listing compliance department. Our Member Services department monitors listings for compliance, sends letters requesting information or changes to listings, and responds to emails about listing accuracy. We send many emails daily requesting information about listings, or requesting changes to listings.

The best way to prevent a letter or fine from our staff is to make sure that you are aware of our listing policies. Here is a quick list of things to keep in mind:

1. Make sure that you have an accurate email address on file, and make sure to read and respond to all emails from the MLS! The most common fine is a non-response fine – meaning, we have sent a letter requesting a change or correction, and heard no response. Even if you feel that the listing is correct, you must call or email us with your response.

2. Make sure that all information on the listing is accurate!

3. Listings need to be entered to the MLS within 5 business days of the date that the listing agreement was signed.

4. Residential listings that are Built and Standing (not Under Construction or To Be Built) must have at least 6 photos, uploaded to the listing within 10 business days. Of those 6 photos, at least 1 photo must be an exterior photo, and at least 4 photos must be interior photos. Here is our Guide to Uploading Great Photos.

5. Short Sale Listings must be disclosed as being a short sale. When an offer is Under 3rd Party Review, it must be disclosed on the listing. Here is our Guide to Short Sales on the MLS.

6. If the seller requests no more showings on a short sale listing that has an offer under 3rd party review, you must check the No Showings box in the Show Instructions field on the listing, and indicate No Showings in the remarks field. If a property is not a short sale listing with an offer under 3rd party review, it must be changed to Off Market status until it can be shown. Listings that do not correctly disclose the Short Sale or No Showings status can be subject to an immediate fine.

7. A property should be marked as sold within 10 business days of closing. All other status changes, including Under Contract, Off Market, and Withdrawn, must be changed within 3 business days. If any changes are requested to the listing, it must be done within 3 business days.

8. The Public Remarks section on the listing cannot contain any contact information, including names, phone numbers, or website addresses. They must follow fair housing rules (see the Fair Housing List).

9. Offers of Commission are unconditional. They cannot be reduced by language in the remarks section, except when the commission is reduced by the lender in a short sale.

10. Don’t share passwords. This is a finable offense.

If you feel that a listing has misinformation, and wish to report a problem on a listing, use the link at the bottom of the listing labeled: anonymously email the listing agent. This will send an anonymous email to the Listing Agent, and a copy of the email to our Member Services department. If our Member Services department finds that the listing is out of compliance, they will send a letter to the listing agent, letting them know that they need to correct the listing.

To find a downloadable guide to these policies, click here: Policies and Procedures Quick Sheet.

Here are other guides to help to understand our policies and requirements, and avoid getting a fine:

Adding Non MLS Sold Listings as Comparables – how to add a listing that was not sold through the MLS, or add a comparable listing to the MLS.

Listing Input Common Questions – answers to common questions when entering listings to the MLS.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Virtual Tours on UtahRealEstate.com

Lately, we’ve been fielding quite a few questions about Virtual Tours on the MLS. Here is a quick guide to virtual tours, our policies and requirements.

Virtual Tours cannot be uploaded directly to a listing on UtahRealEstate.com. A virtual tour must be hosted with a Virtual Tour Vendor that is registered with WFRMLS.

Alternatively, if it is not hosted with a registered virtual tour vendor, a link to the tour can be included in the Agent Remarks. The link cannot be placed in the Public Remarks, because we do not allow any contact information to be placed in the public remarks, including names, phone numbers, or website addresses.

To select a virtual tour on your listing, you will need to edit the listing (if you do not have rights to edit your own listings, speak with your office).

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October Sales Meeting Message

October’s MLS News and Updates slides are now available for your next meeting!

October MLS Sales Meeting Message (.ppt) >>
October MLS Sales Meeting Message (.pdf) >>

MLS Sales Meeting Message Highlights:

  • Policy FAQ: How can I exclude the sold price on an MLS listing?
  • New Release: The Syndication Education Website: Rate the Portals and Learn More about Online Advertising
  • New Release: Mobile Listing Editor and Mobile Draw Search tool
  • New Release: Visual Statistics
  • Tech Tip: Using the new Visual Statistics tool
  • Property Pond: Mobile Search App is now live on iPad and iPhone!
  • Educational (C.E.) Class dates and locations
  • User Group Information

If there is anything that you would like addressed in future messages, please let me know! I’d love to hear from you: kat@utahrealestate.com (801-676-5408).

Thank you for your participation, I hope you find these short messages useful.

Note: You can access past messages through the “Sales Meeting Messages” category in MLS news.

Tech Tip – Billing Common Questions

Here at WFRMLS/UtahRealEstate.com, we receive a lot of billing questions. Here are some answers to common questions about our billing system, policies, and fees.

1. How much are the fees for the WFRMLS?

A. MLS fees are $33 per month, with discounts at 6 or 12 months. 6 months of service is $192, which breaks down to $32 per month. One year of service is $372, which breaks down to $31 per month.

2. When is payment due?

A. MLS fees are due on the 1st of the month. You can choose to pay 1-12 months at a time, so your next due date will depend on how much service you have paid ahead. To view your current services, click on Billing in the blue bar at the top of UtahRealEstate.com.

3. Do we have a late fee?

A. A $10 late fee is assessed if payment is not received by the 5th of the month.

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Tech Tip – Share Your Listing on Facebook, Google+, LinkedIn, or Twitter

On May 13, 2014 we added a new feature to the Listing section. This feature gives the ability to share your listing across Social Media platforms, such as Facebook, Google+. LinkedIn, or Twitter.

To share your listing, go to your Inventory page by clicking on Listings, and then Residential (or any property class). Put a check next to your listing, and click on Share, in the green bar at the top.

This will give the option to share the listing on Facebook (Recommend or Share), LinkedIn, Twitter, or Google+

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Tech Tip – New Listing Input options in the iOS (mobile) App!

We recently released an update to our Mobile iOS (iPhone/iPad) app to include specific Listing Input options. Specifically, we have added the ability to:

  • Change the Status of a listing
  • Edit the Price
  • Edit the BAC (Commission), the BAC Gross or Net, and the Duar/Var Rate.
  • Edit the Public and Agent Remarks
  • Add, edit, and remove photos.

This is the first phase of the mobile Listing Input section, and we are glad to have these options available to our members.

We have also added the ability to draw on the map when searching for properties on the app.

For more information, see our video on the latest MLS App updates (less than 2 minutes):

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Guide to the Statistical Reports

This week, we released an update to our Statistics section to include Graphs for all of our Statistical reports. With this update, we feel it would be a great time to put out this Guide to our Statistics section.

We hope to also write more detailed Tech Tips for each Statistical Report, with tips and tricks, in the coming weeks.

To access the Statistics, click on Statistics, in the blue bar at the top of UtahRealEstate.com.

Sales Per Month Report

The Sales Per Month Report shows the properties that were sold that match your search criteria. The report breaks down the properties sold in each month, and displays the following information:

  • Month and Year of the Data
  • Number of homes sold in that month
  • Total volume of the sales of the homes sold in that month

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September Sales Meeting Message

September’s MLS News and Updates slides are now available for your next meeting!

September MLS Sales Meeting Message (.ppt) >>
September MLS Sales Meeting Message (.pdf) >>

MLS Sales Meeting Message Highlights:

  • Policy FAQ: Are you in this situation? You have a listing contract but the home is not ready to be listed on the MLS.
  • New Releases Teaser
  • Tech Tip: Find your Client’s ‘Must Haves’
  • Property Pond: New Releases
  • Educational (C.E.) Class dates and locations
  • User Group Information

If there is anything in particular that you would like to see in future messages, please email kathleen@utahrealestate.com with your request. You can access past messages through the monthly archives of MLS news.

Thank you for your participation, we hope you find these short messages useful.

Tech Tip – Understanding the PAR, or Property Activity Report

The PAR or Property Activity Report is the report that is viewed when clicking on the Tax ID in a listing.

The PAR is intended to show the history of that property on the MLS. It shows specific changes made to the listing, so that those changes can be viewed and tracked by members on UtahRealEstate.com. Here are the items that, if changed, will show the change in the PAR:

  • List Price
  • Status
  • Total Square Feet
  • Total Bedrooms
  • Total Bathrooms
  • Interior Features
  • Exterior Features
  • Terms
  • Inclusions
  • Exclusions
  • Compensation
  • Compensation Gross or Net
  • Dual/Var Rate
  • Listing Type
  • Tax ID
  • Expiration Date (this is only viewable by the listing agent or office)
  • Agent Remarks

This is the same list that will trigger a change for an Auto Hotsheet.

The PAR also shows if that property has been previously listed on the MLS, and shows if a property has reached a CDOM Reset (after 90 days of non-active status).

You can view the full PAR by clicking on the red Adobe symbol in the top right corner. It can be emailed by clicking on the sheet of paper with the green arrow, also in the top right corner. (However, we recommend that you do not email this report to clients, as it can contain confidential information. Email the Client History Report instead).

 

More help is available by viewing our training videos and guides here:  “How To” Video Tutorials & FAQ’s, or by clicking on “How-To” Videos in the light gray bar at the top of Utah Real Estate. You can find more Tech Tips by clicking on the category on the right.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Changes to the Advanced Property Search

This week, we released an update to UtahRealEstate.com to improve the advanced search options.

Specifically, the concern was with the Includes, Includes Only, and Excludes options available in certain fields, such as the Interior Features, Basement, and Amenities fields (available in the Residential – Full Search).

Prior to this update, these fields gave the option to:  Includes, Includes Only, and Excludes.

To make these options more clear and user friendly, we have changed the language to Has Any Of, Has All Of, and Excludes.

If you select Has Any Of, and select multiple options from within that field, the system will search for listings that have any of those options selected. Use this search if you need to find one of a few options, such as when searching for an accessory or mother-in-law apartment.

If you choose Has All Of, and select multiple options from within that field, the system will search for listings that have all of those options selected. Use this option if your client needs a home with a Master Bath, and a Jetted Bathtub, and a Walk In Closet.

And, of course, if you need to Exclude certain items from your search, you can choose the Excludes option.

If you do not see these Advanced Search options, make sure that Advanced Search is set to Yes, in the yellow bar at the top of the search page.

These changes were made as a direct result of member feedback.

If you have any questions, suggestions, or comments, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!