Tech Tip – Browser Settings (improve your experience on the MLS)

We often get calls in our Technical Support department with problems that can be attributed to browser settings or browser cache. In this tip, we will give suggestions to keep your browser running well.

1. Keep your browser updated! We have included the newest versions of all browsers below, but they can be updated at any time. Keep your browser, computer, and all programs updated to have the best security, and best access to new features and support.

2. Check your browser extensions, add-ons, and plugins, and clean them out as needed. We have included links to check your browser extensions in each section below.

3. Clear your cache! We advise that you clear the browser cache once every week or two, or as often as necessary to have a positive browsing experience. 

Here are specifics for each browser, with links for more information throughout.

Google Chrome

According to Statcounter, Google Chrome is the most widely used browser in the US. Google Chrome has many advantages and features, with regular updates and an extensive selection of browser apps that can be added, and a software removal tool to remove known malware. Chrome offers versions for iOS and Android tablets and phones (highly recommended). Chrome can be easily configured to sync between devices (a very useful practice if one needs to use more than one computer, as well as your tablet or phone), making it easy to access your bookmarks and accounts. 

The newest version of Google Chrome can be found here. To check for updates and your version, click on the menu button , and click on About Chrome. Install all updates.

To check extensions in Chrome, click on the menu button , highlight More Tools, and click on Extensions. To disable an extension, remove the check box next to Enabled. To remove the extension completely, click on the Trash can icon. If you do not recognize an extension, we suggest that you disable the extension, and do a web search to determine if it should be deleted.

To clear the cache, click on the menu button , highlight More Tools, and click on Clear Browsing Data. We suggest that you clear both Cached Images and Files and Cookies and other site and plugin data.

Lastly, Google Chrome disabled NPAPI plugins last year, and does not use Adobe Acrobat or Adobe Reader to view PDF files within Chrome. Instead, they use their own native PDF plugin, which seems to work well on our system.

Mozilla Firefox

Firefox has the best selection of browser add-ons and extensions. This can be advantageous, as one can find a Firefox add-on to support nearly anything. But add-ons can be installed that will slow down the browser, or show pop-up ads and other malware. We strongly advise keeping track of all of the browser add-ons installed in Firefox. Also, please make sure and update your plugins to keep them up to date.

Firefox can also be configured to sync across your devices, through the use of Firefox Sync, or a 3rd party browser add-on (XMarks is highly recommended by this techie – it is multi-browser, multi-platform, and secure. This also works well with Lastpass, a password management service).

To check for updates and your version of Firefox. click on the menu button , click help and select About Firefox. It will automatically download the newest version, and will prompt to restart the browser when finished.

To check the add-ons (browser extensions) in Firefox, click on the menu button , and click on Add-ons. To disable an add-on, click on Disable. To delete an add-on, click on Remove. If you do not recognize an extension, we suggest that you disable the extension, and do a web search to determine if it should be deleted.

To clear the cache, click on the menu button History, and then Clear Recent History. Put checks next to Cache and Cookies, and click on Clear Now.

Also, while Firefox has a native PDF client, we feel that it does not work as well on UtahRealEstate.com as Adobe Acrobat. We advise that you use Adobe Acrobat within Firefox to view PDF documents from the MLS. We have a Tech Tip here written to address this topic.

Safari

Safari is the browser that is included with Mac/Apple computers. Apple recommends always updating to the newest version of OS X from the Mac App Store, which will install the newest version of Safari. To keep Safari updated for your version of OS X, install all available Safari and OS X updates

To clear the cache in the newest version of Safari, click on Safari in the menu bar at the top. Click on Clear History. Next to clear, select all history, and click on Clear History.

To check the extensions in Safari, click on Safari, and then Safari Extensions. 

Apple computers use Preview as the default PDF program. Most users will have not problems with Preview. However, if you find that the signatures are not printing correctly on the page (if the signatures are off the edge of the printout), we suggest switching to Adobe Reader as the default PDF program.

Internet Explorer

In January of this year Microsoft announced that they will stop support for all but the newest version of Internet Explorer, which is version 11. This means that anyone using Internet Explorer versions 8, 9, or 10 will stop receiving security updates, and will experience more problems and frustration trying to use Internet Explorer with modern websites, apps, and programs. And while Microsoft is working to replace Internet Explorer with their new browser, Microsoft Edge, we find that our system does not work well in either Internet Explorer or Edge.

Wstrongly recommend using a more compatible browser such as Google Chrome, Mozilla Firefox, or Safari. Our analytics show that most users on UtahRealEstate are using Chrome (50%), with the next popular browser being Safari (25%). We have about 7% of our users with Firefox, 6% using Internet Explorer, and 2% using Microsoft Edge. With 92% of our members using a browser other than Internet Explorer or Microsoft Edge, we suggest that you make the change to a more compatible browser as soon as possible.

You can find more information and guides to UtahRealEstate.com in our Tech TipsTraining Videos, and our Help section. We also have training classes available in person and online at Praedo.com (click on Continuing Education, and look for the UTRE free classes).

If you have any questions, or suggestions for future tips, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Change the Autopay Service

If you need to update the credit card used for the autopay service – whether to update an expiration, use a different credit or debit card, or because your credit card number has been changed – you will need to cancel the autopay service in your account, and set it up again. Here is a quick guide to changing the credit card used for the autopay service.

Log into your account on UtahRealEstate.com, and click on Billing in the blue bar at the top of UtahRealEstate.com. Under Current Active Services, click on Autopay Service Fee.

Click Cancel, then click OK to confirm the cancellation, and close the box.

To set up the autopay again, click on Add/Pay a Service, and select an autopay option from the list.

Click on Continue, review your order, then click on Credit/Debit to enter your new payment information. Keep in mind, the first autopay payment must be processed right away, and will be applied to the next month that is due.

You can find more information and guides to UtahRealEstate.com in our Tech TipsTraining Videos, and our Help section. We also have training classes available in person and online at Praedo.com (click on Continuing Education, and look for the UTRE free classes).

If you have any questions, or suggestions for future tips, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Turn off Private Browsing on iPhone/iPad

When accessing UtahRealEstate.com from an iPhone or iPad, you will need to turn off Private Browsing in order to log into your account. Private Browsing blocks cookies and session data, and our system requires both in order to work correctly.

To turn off Private Browsing:

1. Turn on your iPhone​ or iPad​, and go to Safari.

2. Tap the button in the top right corner​ (for iPad), or bottom right corner (for iPhone) with the two boxes​​.​

​3. ​Tap Private to turn the private browsing off, then tap Done.

4. Once you have turned off private browsing, you should be able to log in to UtahRealEstate.com

Note: These screen shots were taken from an iPhone running iOS version 9.3.2. Depending on your iOS and device, the screens may look different.

You can find more information and guides to UtahRealEstate.com in our Tech TipsTraining Videos, and our Help section. We also have training classes available in person and online at Praedo.com (click on Continuing Education, and look for the UTRE free classes).

If you have any questions, or suggestions for future tips, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Edit Photos To Remove Letterboxing

Last summer, we made major changes to our photo server and photo maintenance section. These changes were made to speed up the process to upload photos to listings, and to improve the speed of viewing photos on the MLSOne of the changes that was made is to add photo letterboxing. The black bars that appear at the top and bottom or sides of the photo is called letterboxing. Essentially, letterboxing is added if the photo is too tall or too wide, and does not fit within our standard photo constraint. In the past, we automatically cropped photos to fit, but this took away the ability to upload useful tall/vertical photos, and took away the ability to choose where the crop was taking place.

If you have uploaded photos to your listing on the MLS, and you see black bars at the top and bottom of the photo, it means that the photo was a little bit wider than the standard photos on the MLS. If you want to remove the letterboxing, you will need to edit the photo and crop one or both of the sides so that it will fit. Unfortunately, letterboxing on the sides of the photo means that the photo is a tall/vertical photo; This photo cannot be edited to fit without cropping out too much of the photo.

Here is the video to show the process to crop photos to remove the letterboxing:

We also have a guide to uploading the best photos on the MLS, including size suggestions, in our infographic Best Practices When Uploading Photos

You can find more information and guides to UtahRealEstate.com in our Tech TipsTraining Videos, and our Help section. We also have training classes available in person and online at Praedo.com (click on Continuing Education, and look for the UTRE free classes).

If you have any questions, or suggestions for future tips, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – See the Number of Views on Your Listing (Understanding the Analytics Report)

The Analytics Report is the report that shows how many times your listing has been viewed. The Analytics Report can be accessed from your listing inventory page. To access this report, click on My Profile, in the blue bar at the top, then Inventory. To the right of your listing, click on the number under the Views column.

This will open the Analytics Report. To understand this report, let’s understand the two main categories. The term Private indicates a member of WFRMLS – an agent, broker, or appraiser. The term Public indicates a client or public user.

The number shown in each column shows the number of hits, or Views, that your listing has had in each category.

You will see the total number of views by looking at the Total field at the bottom right. You can also see the number of views for both the Public Total (how many public users or clients viewed your listing) and Private Total (how many agents or brokers viewed your listing). All examples circled in yellow above.  Continue reading