UtahRealEstate.com has a full time listing compliance department. Our Member Services department monitors listings for compliance, sends letters requesting information or changes to listings, and responds to emails about listing accuracy. We send many emails daily requesting information about listings, or requesting changes to listings.
The best way to prevent a letter or fine from our staff is to make sure that you are aware of our listing policies. Here is a quick list of things to keep in mind:
1. Make sure that you have an accurate email address on file, and make sure to read and respond to all emails from the MLS! The most common fine is a non-response fine – meaning, we have sent a letter requesting a change or correction, and heard no response. Even if you feel that the listing is correct, you must call or email us with your response.
2. Make sure that all information on the listing is accurate!
3. Listings need to be entered to the MLS within 5 business days of the date that the listing agreement was signed.
4. Residential listings that are Built and Standing (not Under Construction or To Be Built) must have at least 6 photos, uploaded to the listing within 10 business days. Of those 6 photos, at least 1 photo must be an exterior photo, and at least 4 photos must be interior photos. Here is our Guide to Uploading Great Photos.
5. Short Sale Listings must be disclosed as being a short sale. When an offer is Under 3rd Party Review, it must be disclosed on the listing. Here is our Guide to Short Sales on the MLS.
6. If the seller requests no more showings on a short sale listing that has an offer under 3rd party review, you must check the No Showings box in the Show Instructions field on the listing, and indicate No Showings in the remarks field. If a property is not a short sale listing with an offer under 3rd party review, it must be changed to Off Market status until it can be shown. Listings that do not correctly disclose the Short Sale or No Showings status can be subject to an immediate fine.
7. A property should be marked as sold within 10 business days of closing. All other status changes, including Under Contract, Off Market, and Withdrawn, must be changed within 3 business days. If any changes are requested to the listing, it must be done within 3 business days.
8. The Public Remarks section on the listing cannot contain any contact information, including names, phone numbers, or website addresses. They must follow fair housing rules (see the Fair Housing List).
9. Offers of Commission are unconditional. They cannot be reduced by language in the remarks section, except when the commission is reduced by the lender in a short sale.
10. Don’t share passwords. This is a finable offense.
If you feel that a listing has misinformation, and wish to report a problem on a listing, use the link at the bottom of the listing labeled: anonymously email the listing agent. This will send an anonymous email to the Listing Agent, and a copy of the email to our Member Services department. If our Member Services department finds that the listing is out of compliance, they will send a letter to the listing agent, letting them know that they need to correct the listing.
To find a downloadable guide to these policies, click here: Policies and Procedures Quick Sheet.
Here are other guides to help to understand our policies and requirements, and avoid getting a fine:
Adding Non MLS Sold Listings as Comparables – how to add a listing that was not sold through the MLS, or add a comparable listing to the MLS.
Listing Input Common Questions – answers to common questions when entering listings to the MLS.
If you have any questions, please contact our Technical Support department at firstname.lastname@example.org, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!