System Maintenance Scheduled this Saturday

We will be performing system maintenance this Saturday (August 29, 2015) from 10:00PM to 6:00AM Sunday morning.  We do not anticipate any major performance issues or downtime with the MLS system, but you may notice a few photos taking a little longer to load during the maintenance time.

If you have any questions or concerns, please give technical support a call at 801-676-5400 (Mon – Fri 8AM – 5:30PM) or email us at webmaster@utahrealestate.com

Thank you,

Your UtahRealEstate.com Team

 

System Speeds Back to Normal

We are happy to report that the system is running up to speed again. Thank you for your patience through this issue.

As always, If you have any questions or concerns, please feel free to call us at 801-676-5400 or email us at webmaster@utahrealestate.com.

- Your UtahRealEstate.com Team

Tech Tip – Sharing Listings on Facebook, Twitter, or other Social Media

Did you know that you can share listings on Facebook, Twitter, or other Social Media? The NAR has an approved Social Media policy that allows for listings to be advertised on social media websites using fewer than 200 characters. This means that we have an official, nationally recognized policy for posting listing advertisements on websites like Twitter and Facebook.

First, a note about copyright: The photos and remarks on a listing are the copyright of the Listing Agent and Office (see our tech tip about copyright here). You may not reuse the photos or remarks from a listing without the expressed, written permission of the Listing Broker.

However, you may share general information about the property, such as the city, number of bedrooms and bathrooms, square footage, and your own written description of the property. The key is to share this information along with a link to the public URL (website address) for that listing on UtahRealEstate.com

For example, let’s say that you want to share a listing in your neighborhood with your friends on Facebook. To do this, log into your Facebook account. On the home page, in your Update Status box (where it says What’s on your mind?), enter: http://www.utahrealestate.com/yourmlsnumber (enter the MLS number if the listing at the end). In this example, we are linking to a home in Springville here: http://www.utahrealestate.com/1275695. The MLS number for the listing is 1275695 – thus, that is the number we use at the end of the link.  Continue reading

August’s Office Sales Meeting Slides

August’s MLS News and Updates slides are now available for your next meeting!

August MLS Sales Meeting Message (.pptx) >>
August MLS Sales Meeting Message (.pdf) >>

Or via Google Drive at https://drive.google.com/folderview?id=0B8knoOWsgnVsRVhDMy0xVDNiZ1k&usp=sharing

MLS Sales Meeting Message Highlights:

  • New MLS Executive Team
  • The 2015 Home Buyer Report
  • Preview of the New Consumer Facing Website Redesign
  • Recent Release: Personalization of Your MLS
  • Recent Release: How-To Videos and FAQ now under ‘Support’ Tab
  • Recent Release: Other Fixes and Updates
  • Property Pond Update – New iOS App Now Live!
  • Educational (C.E.) Class Dates and Locations
  • Ongoing User Group Information

If there is anything that you would like addressed in future messages, please let me know! I’d love to hear from you: kat@utahrealestate.com (801-676-5408).

Thank you for your participation, I hope you find these short messages useful.

Note: You can access past messages through the “Sales Meeting Messages” category in MLS news.

Phishing Email Appearing to be from Support

This morning, you may have received a phishing email appearing to be addressed from “WFRMLS Technical Support”. This email did not originate from WFRMLS and we have reported the scam to the appropriate people. Phishing scams are one of the largest email hoaxes out there and the MLS will never ask for your username and password or to verify your account through email. If you ever receive a suspicious email that looks like it may have come from the MLS or another member, please notify us right away at: webmaster@wfrmls.com.

For tips on how to spot and report email hoaxes, please visit our post at: http://www.utahrealestate.com/news/2014/06/wfrmls-email-accounts-phishing-scams-and-email-security/

For your reference, here is a copy of what the email looks like:

“Dear User,
Please validate your account. To perform this action CLICK HERE
***********************************
Thank you.
“Admin Center Support Team”
© 2015 WEBMASTER”

Tech Tip – Photo and Remarks Copyright

This Tech Tip is a friendly reminder that photos and remarks on the MLS are copyright protected by the listing agent or office. This means that photos on listings on the MLS:

1. Cannot be uploaded to another listing on the MLS (even of the same property), without the express written permission of the Listing Broker.

2. Cannot be used on any other website, including KSL, a blog or social media outlet, or any other site, without the express written permission of the Listing Broker.

Remarks are also copyrighted, and cannot be reused on UtahRealEstate.com or any other website without written permission from the Listing Broker.

The rules for copyright on the MLS can be viewed in our MLS Policies and Procedures, sections 9 and 10. An immediate fine of $100 may be assessed for any copyright infringement.

You can find a guide to our listing policies here: How to Avoid Getting a Fine From the MLS. We also have training classes available in person and online at Praedo (click on Continuing Education, and look for the UTRE free classes). You can find more information and guides to UtahRealEstate.com in our Tech TipsTraining Videos, and our Help section.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Important Notice: Billing Error Messages

UPDATE 8/3/2015 6:00 PM

Thank you for your patience as we work to resolve the billing issues that occurred this morning with Paypal. We understand that some accounts may have been charged twice for August MLS dues, or that subscribers may have been prompted to make a payment when logging into the MLS while already registered on the MLS’ auto-pay service. We have identified the error with PayPal and are in the process of refunding these accounts if a duplicate charge occurred. If your account does have a duplicate charge, you should see a credit to the card on file in few business days.

We sincerely apologize for this issue and appreciate your understanding as we work to correct it as quickly as possible. Please feel free to email webmaster@utahrealestate.com with any questions or concerns that you have.

———————————————————————————————————————-

We have been made aware of a problem that occurred with PayPal that affected our billing process.  As a result, we have received reports this morning that some members are being prompted to make payments when already registered on the MLS’ auto-pay service.  There have also been some reports that some members may have received late notices on their account.  We have identified the issues and are working with PayPal to resolve the problems.  For those that are registered with auto-pay and may have entered a manual payment, we will be contacting you on how this additional payment can be refunded or applied to next month’s invoice.  We sincerely apologize for this issue, and we will resolve the problem as quickly as possible. Please feel free to email webmaster@utahrealestate.com.

Updates to the Notice of Office Exclusive Listing (NOEL) Form

To provide the MLS with more clarity on your seller’s instructions, the latest form update now requests details regarding the time period for which the NOEL will be effective.

You can view the new form in the forms section under the ‘Listing’ category.

If you have any questions or concerns about this form update, please give us a call at 801-676-5400. We love hearing from you!

Tech Tip – Create an Auto Hotsheet and Send the First List of Properties

Did you know that, when creating an Auto Hotsheet, the initial search results are not sent to your client? The Auto Hotsheets are not designed to send the existing inventory; They are designed to send any properties that are added or changed in the 24 hours prior to when the Auto Hotsheet is scheduled to run.

When creating an Auto Hotsheet for your client, if you wish for your client to view the existing inventory on the MLS, we advise that you create the Auto Hotsheet and then send the existing inventory using Send Selections. With these instructions, you can do this in one easy process.  Continue reading

MLS Updates and Fixes for 7/29/15

The following updates and fixes are now live on the MLS:

  • Added two realtor designations, CNE and MCNE.
  • Added the ‘How-To Videos’ link and the ‘How To FAQs’ link to the drop down menu under the ‘Support’ tab.
  • The commercial REPC form will now display changes when selecting ‘print pdf’.
  • Added a ‘Email Webmaster’ link to the footer.
  • Added a disclaimer notice to the Mortgage Calculator.
  • Added the missing check box for ‘Commitment for Title Insurance’ on the ‘Transaction Document Receipt’ form.
  • ‘Save’ and ‘Send Selections’ buttons on the search results screen will now display an error message when nothing is selected.
  • Removed the ‘About Us’ menu option from main navigation and moved it to the footer.
  • Updated several schools.

The following menu items were renamed:

  • Rental Ads to Create Rental Ads.
  • Policies to MLS Rules & Policies.
  • Listings to My Listings.
  • Profile to My Profile.