Tech Tip: Draw Tool Isn’t Showing

A few members have reported that the new MLS draw tool icon is not appearing when they bring up the “Display Map” search area. After testing and exploring the issue, we learned that some browsers are showing the old polygon icon rather than the new draw tool icon. The new draw tool looks like this:

If you see the old polygon tool instead, then you will need to clear the cache in your browser; this will resolve the issue quickly. For step-by-step instructions on how to clear your browser cache, please visit:

Clear cache in all major browsers.

Or, visit our recent Tech Tip: Browser Settings (improve your experience on the MLS)

We are always happy to help you over the phone as well. Please give us call at 801-676-5400 between 8AM and 5:30PM Monday through Friday, or email us at

Map Search: New Draw Tool

Yesterday afternoon, we released an update to UtahRealEstate, upgrading the Polygon map tool with a new, easier to use Draw Tool.

With this tool, you no longer need to click individual points on the map. Instead, select the tool, then click and hold the mouse button while drawing on the map. Release the button to complete the selected area.

You can draw multiple areas on a map – a big advantage over the old polygon tool. If you wish to clear the map and start over, click on the map tool with the red X, which will clear the map without clearing the other search criteria. Also, as the new draw tool can draw any shape on the map, we have eliminated the rectangle tool. 

We also have a video that shows the basics of this new map tool. Note that the icon was changed to the pencil icon shown above: Map Search – Multi-Polygon Tool

You can find more information and guides to in our Tech TipsTraining Videos, and our Help section. We also have training classes available in person and online at (click on Continuing Education, and look for the UTRE free classes).

If you have any questions, or suggestions for future tips, please contact our Technical Support department at, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Change the Autopay Service

If you need to update the credit card used for the autopay service – whether to update an expiration, use a different credit or debit card, or because your credit card number has been changed – you will need to cancel the autopay service in your account, and set it up again. Here is a quick guide to changing the credit card used for the autopay service.
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