Tech Tip – Troubleshooting Client Connections

From time to time, we see problems connecting with clients. Here is a guide to help you troubleshoot the connection, and to help your client establish a client account on

We have written a guide about the connection process, and the reasons why you would want to connect with your clients on It can be viewed here: Tech Tip – Client Connections

Here are the top 5 problems, and their solutions, for client connections.

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Announcement on ListHub / Zillow Group

On April 7, 2015, ListHub operator Move Inc. will stop syndicating listings to both Zillow and Trulia. Currently, Brokers are only able to send listings to Zillow through ListHub. For Trulia, Brokers have the option of sending their listings directly from the MLS using a Broker opt-in data feed.

Representatives of Zillow have contacted many of our Brokers in recent weeks encouraging them to sign a Listing Feed Agreement to ensure that the MLS continues to send their listings to Zillow after April 7th. is negotiating a Broker opt-in only data feed with Zillow representatives and is working diligently to reach an agreement that allows for Zillow syndication and protects our Brokers’ data. An opt-in data feed will provide those Brokers who would like to send their listings to Zillow and Trulia with a way to do so when the ListHub agreement terminates on April 7th. The new Zillow agreement will include terms that protect the intellectual property rights of our Brokers’ listings. These terms may include:

  • Prominent Listing Agent placement on all listings supplied to Zillow.
  • Indemnification for Brokers in the event any claims are made against Zillow or its use of sourced information infringes any intellectual property rights of any third party.
  • Zillow will comply with applicable laws and will not display information in a manner that causes or its brokerages to become non-complaint with any statutes.
  • Listing data provided by will not be redistributed, reused, or re-syndicated to any non-Zillow Group entity without written permission of the Broker (with the exception of Yahoo! Real Estate).
  • Listings data cannot be used for IDX or VOW purposes without the written consent of the brokerage firm and
  • Brokerage and data and any roster information provided will not be used for marketing purposes except as expressly agreed to by each brokerage firm and
  • A license to use trademarks solely to identify listings and use in public relations with approval from the MLS. There will be no transfer of ownership or intellectual property rights to Zillow.
  • will ask that syndication remarks which may contain listing agent contact information be included in the listing information along with public remarks (see the following example). asks for your patience while we continue our discussions with Zillow and we will update our membership when an agreement has been reached. We would also like to encourage our Brokers to review the information on Syndication available at It includes valuable resources and PDF downloads for both Brokers and Agents so that they may make informed decisions on syndication and discuss the topic with their clients. You can also watch the recent Broker Panel discussion on Best Practices in Listing Syndication at

Please contact Joseph Szurgyi by phone at (801) 676-5425 or via email at with any questions or concerns you may have.

Tech Tip – Add an Office Assistant

When you hire an Office Assistant, you do not want to give your login and password to the office assistant, and ask them to log into your account on the MLS. Password Sharing is a fineable offense, and we have provided tools so that your assistants can have access to the MLS without violating the password sharing policy.

Each office is given one free Office Assistant account, and another free assistant account for every 20 active agents in the office. Additional assistants are charged a membership fee of $10 per month (with discounts if 6 or 12 months are paid in advance).

To add an Office Assistant to your office roster, fill out the WFRMLS Letter of Authorization. This form can be found in the Forms section, under WFRMLS. (To find this, click on Forms, then Create New. Scroll down to the bottom of the list on the left, and look for the Letter of Authorization near the bottom.)

Fill out the top portion of the form, making sure to put a good email address in the Email field. Print this form, and ask the Principal Broker in the office to sign the form. Then, email this form to our Member Services department at or fax it to 801-676-5401.

When we add the Office Assistant, we will assign them a username, and send the membership information to the email address provided on the form.

By default, assistants are not given rights to enter or edit listings on the MLS. The principal broker in the office can grant editing rights to each member in the office. They can also grant specific rights to allow assistants to edit listings (or photos, etc) for particular agent(s) in the office.

Assistants can also be granted access to Work As you. The Work As feature allows you to grant access to an assistant (or another agent in the office), so that they can access your Address Book, Hotsheets and Saved Searches, and CMAs. It will not grant them access to edit your listings, pay your bill, or edit your account settings.

To assign Work As rights, view our article here: Tech Tip – “Work As” Permissions.

You can find more information by viewing our training videos and guides here: “How To” Video Tutorials & FAQ’s, or by clicking on “How-To” Videos in the light gray bar at the top of Utah Real Estate. You can find more Tech Tips by clicking on the category on the right.

If you have any questions, please contact our Technical Support department at, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!


Tech Tip – Add a Non MLS Sold Listing As a Comparable

Occasionally there are situations in which a property would make an excellent comparable for a CMA or appraisal, but the property was sold without having been Listed in the MLS.  In such cases, these properties may be input after the sale, so they can be used for comparable purposes.

To add these Non-MLS Sold Listings to the MLS, follow these guidelines:

1. Obtain written permission from the buyer (current owner) of the property. You must also obtain the closing documents for the property for verification.

2. Complete a Listing Input Form and have the current owner review it for accuracy.

3. When entering the Listing on the MLS, enter yourself as the Listing Agent.

4. Use the Listing Date as the date that the property went Under Contract. (You will use the same date as the Under Contract date).

5. In the Remarks section of the Listing, indicate that the listing is being entered “For comparable purposes only.”

6. After entering the Listing to the MLS, before marking the Listing as Under Contract/Sold, upload any photos that you have for the Listing. Photos cannot be uploaded after the Listing has been marked as Sold.

7. You must input the property and change the status to Sold in one sitting. Don’t enter it and allow it to reside on the in Active or Under Contract status. Once the Listing is created, upload photos, then immediately change the status to Under Contract (using the correct Under Contract Date) and then change it to Sold (using the correct Sold date).

8. If you or another subscriber did not bring the buyer, enter NONMLS as the selling agent.

9. If the listing was a New Construction, and you were represented either the Buyer or the Seller, you do not need to send documentation of the sale.

10. If the listing was not a new construction (or if you were not a party to the sale), you MUST send a copy of all relevant documentation for the closing of the sale of the property, including applicable HUD forms, appraisals, and other closing documents, along with a copy of the Agent Full Report of the sold listing that you have added as a comparable, to, or fax it to 801-676-5401.

If you have any questions, please contact our Technical Support department at, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

March MLS Sales Meeting Message

March’s MLS News and Updates slides are now available for your next meeting!

March MLS Sales Meeting Message (.pptx) >>
March MLS Sales Meeting Message (.pdf) >>

Or via Google Drive at

MLS Sales Meeting Message Highlights:

  • A Bit of Realtor® Humor
  • New Developments: Utah County Tax Data Update
  • New Developments: New Android App
  • MLS Policies: Did You Know? (contact information policy)
  • Tech Tip: Spotting an Email Hoax
  • Property Pond Update: Rebecca Pearson
  • Educational (C.E.) Class dates and locations
  • Ongoing User Group Information

If there is anything that you would like addressed in future messages, please let me know! I’d love to hear from you: (801-676-5408).

Thank you for your participation, I hope you find these short messages useful.

Note: You can access past messages through the “Sales Meeting Messages” category in MLS news.

Tech Tip – Browser Settings (improve your experience on the MLS)

We often get calls in our Technical Support department with problems that can often be attributed to browser settings or to browser cache. In this tip, we will give suggestions to keep your browser updated, clean, and running well.

1. Keep your browser updated! We have included the newest versions of all browsers below, but they can be updated at any time. Keep your browser, computer, and all programs updated to have the best security, and best access to new features and support.

2. Check your browser extensions, add-ons, and plugins, and clean them out as needed. We have included links to check your browser extensions in each section below.

3. Clear your cache! We advise that you clear the browser cache once every week or two, or as often as necessary to have a positive browsing experience. 

Here are specifics for each browser, with links for more information throughout. Please note: In this tip, we are focused on Windows platform computers, and do not specifically address Mac settings. But some of these tips, particularly in Chrome and Firefox, are useful across platforms.

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Tech Tip – Change Auto Hotsheet Criteria

Do you need to make changes to the search criteria of an Auto Hotsheet? This can be done easily without deleting or creating multiple hotsheets.

To modify an existing Auto Hotsheet, click on Clients, in the blue bar at the top of, then click on Hotsheets/Saved Searches. Put a check next to the hotsheet you need to modify, and click on Load.

This will load the search criteria for that Auto Hotsheet. Make the changes that you need to make to the criteria, and then click on Create Auto Hotsheet in the green bar at the top (not Save Criteria).

Next to Save As: New, click on the down arrow, select the name of your Auto Hotsheet, and then click on Save in the green bar at the top.

The Auto Hotsheet is now changed. The next time it is scheduled to run, the Auto Hotsheet will use the new search criteria.

We have more tips on using Auto Hotsheets here: Auto Hotsheet Common Questions. We have training videos available here: How to Create an Auto Hotsheet, How to Modify an Auto Hotsheet,  and HotSheets – FAQ’s. We also have training classes available in person and online at Praedo (click on Continuing Education, and look for the UTRE free classes). You can find more Tech Tips here.

If you have any questions, please contact our Technical Support department at, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Going Away Party for Rebecca Jensen: You’re Invited!

Please join us next Friday on February 20, 2015 at 1:30PM (Directly following our broker luncheon) for Rebecca Jensen’s going away party! Stop by the Alta Auditorium at the REALTOR® campus in Sandy for snacks and to celebrate the work that Rebecca has done for the REALTOR® community in Utah. We all wish her the best in Chicago!

Everyone and anyone in the Utah RE world is invited, so please spread the word.

Share this with your clients and friends looking to buy!

Do you have any clients who would like to be a part of our consumer website redesign focus group? They will have the opportunity to have a say in the new look and feel of and be compensated for their time! Share the link below to have them participate.

NOTE TO MLS SUBSCRIBERS: This is a link to share with consumers and clients, please do not click on this link yourself.

Discovery Research Group is conducting online focus groups with people who are planning to purchase a home in Utah within the next six months.

The focus groups will take place on February 17th and February 19th.  Those who qualify and are selected to participate in the focus group will be compensated with a $75 check for their time.

The focus groups will last approximately 60 to 90 minutes and will take place online via webcam. In order to participate it is important that you have access to a computer with a webcam that you are familiar with and can easily use.  If you’ve never participated in a focus group, they’re a lot of fun and you’ll contribute to making a better product for a local company.

If you or someone you know would like to participate in this online focus group please click on the link below or you may cut and paste the link into your browser window to take a short two minute survey to see if you qualify. This is strictly for research purposes and no attempt will be made to sell you anything.

All of your responses are completely anonymous and are only used to qualify you for the focus groups.

If you have any difficulty opening the link, please email ginger at and she will assist you.

Thank you in advance for your participation.

Discovery Research Group / Opinion Share Panel