We often get calls in our Technical Support department with problems that can be attributed to browser settings or browser cache. In this tip, we will give suggestions to keep your browser running well.
1. Keep your browser updated! We have included the newest versions of all browsers below, but they can be updated at any time. Keep your browser, computer, and all programs updated to have the best security, and best access to new features and support.
2. Check your browser extensions, add-ons, and plugins, and clean them out as needed. We have included links to check your browser extensions in each section below.
3. Clear your cache! We advise that you clear the browser cache once every week or two, or as often as necessary to have a positive browsing experience.
Here are specifics for each browser, with links for more information throughout.
According to Statcounter, Google Chrome is the most widely used browser in the US. Google Chrome has many advantages and features, with regular updates and an extensive selection of browser apps that can be added, and a software removal tool to remove known malware. Chrome offers versions for iOS and Android tablets and phones (highly recommended). Chrome can be easily configured to sync between devices (a very useful practice if one needs to use more than one computer, as well as your tablet or phone), making it easy to access your bookmarks and accounts.
The newest version of Google Chrome can be found here. To check for updates and your version, click on the menu button , and click on About Chrome. Install all updates.
To check extensions in Chrome, click on the menu button , highlight More Tools, and click on Extensions. To disable an extension, remove the check box next to Enabled. To remove the extension completely, click on the Trash can icon. If you do not recognize an extension, we suggest that you disable the extension, and do a web search to determine if it should be deleted.
To clear the cache, click on the menu button , highlight More Tools, and click on Clear Browsing Data. We suggest that you clear both Cached Images and Files and Cookies and other site and plugin data.
Lastly, Google Chrome disabled NPAPI plugins last year, and does not use Adobe Acrobat or Adobe Reader to view PDF files within Chrome. Instead, they use their own native PDF plugin, which seems to work well on our system.
Firefox has the best selection of browser add-ons and extensions. This can be advantageous, as one can find a Firefox add-on to support nearly anything. But add-ons can be installed that will slow down the browser, or show pop-up ads and other malware. We strongly advise keeping track of all of the browser add-ons installed in Firefox. Also, please make sure and update your plugins to keep them up to date.
Firefox can also be configured to sync across your devices, through the use of Firefox Sync, or a 3rd party browser add-on (XMarks is highly recommended by this techie – it is multi-browser, multi-platform, and secure. This also works well with Lastpass, a password management service).
To check for updates and your version of Firefox. click on the menu button , click help and select About Firefox. It will automatically download the newest version, and will prompt to restart the browser when finished.
To check the add-ons (browser extensions) in Firefox, click on the menu button , and click on Add-ons. To disable an add-on, click on Disable. To delete an add-on, click on Remove. If you do not recognize an extension, we suggest that you disable the extension, and do a web search to determine if it should be deleted.
To clear the cache, click on the menu button , History, and then Clear Recent History. Put checks next to Cache and Cookies, and click on Clear Now.
Also, while Firefox has a native PDF client, we feel that it does not work as well on UtahRealEstate.com as Adobe Acrobat. We advise that you use Adobe Acrobat within Firefox to view PDF documents from the MLS. We have a Tech Tip here written to address this topic.
Safari is the browser that is included with Mac/Apple computers. Apple recommends always updating to the newest version of OS X from the Mac App Store, which will install the newest version of Safari. To keep Safari updated for your version of OS X, install all available Safari and OS X updates.
To clear the cache in the newest version of Safari, click on Safari in the menu bar at the top. Click on Clear History. Next to clear, select all history, and click on Clear History.
To check the extensions in Safari, click on Safari, and then Safari Extensions.
Apple computers use Preview as the default PDF program. Most users will have not problems with Preview. However, if you find that the signatures are not printing correctly on the page (if the signatures are off the edge of the printout), we suggest switching to Adobe Reader as the default PDF program.
In January of this year Microsoft announced that they will stop support for all but the newest version of Internet Explorer, which is version 11. This means that anyone using Internet Explorer versions 8, 9, or 10 will stop receiving security updates, and will experience more problems and frustration trying to use Internet Explorer with modern websites, apps, and programs. And while Microsoft is working to replace Internet Explorer with their new browser, Microsoft Edge, we find that our system does not work well in either Internet Explorer or Edge.
We strongly recommend using a more compatible browser such as Google Chrome, Mozilla Firefox, or Safari. Our analytics show that most users on UtahRealEstate are using Chrome (50%), with the next popular browser being Safari (25%). We have about 7% of our users with Firefox, 6% using Internet Explorer, and 2% using Microsoft Edge. With 92% of our members using a browser other than Internet Explorer or Microsoft Edge, we suggest that you make the change to a more compatible browser as soon as possible.
You can find more information and guides to UtahRealEstate.com in our Tech Tips, Training Videos, and our Help section. We also have training classes available in person and online at Praedo.com (click on Continuing Education, and look for the UTRE free classes).
If you have any questions, or suggestions for future tips, please contact our Technical Support department at email@example.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!