Tech Tip – Problems Printing to PDF

We regularly receive calls and emails from members experiencing problems printing to PDF from within UtahRealEstate.com. They include problems loading the PDF window, or the PDF window loading in gibberish, or printing without the signature lines at the bottom. Most of these problems are easy to resolve with just a few clicks.

First, we highly recommend Adobe Acrobat Reader. While other PDF programs may be available, Adobe works more consistently, with fewer problems and more frequent updates. If you are using another PDF program, and find that you are having problems printing or viewing PDFs on UtahRealEstate.com, try using Adobe Reader.

Certain browsers, such as Google Chrome, Mozilla Firefox, and Safari, may change the default PDF program to their PDF client, which does not work as well as Adobe Reader. If you are having problems in these browsers, check the default PDF client using the steps below.

Continue reading

Our Site is Secure (concerning the recent Heartbleed threat)

Many of you may have heard the news about the Heartbleed Security Threat that has been affecting secured websites worldwide. As reported by CNN this morning:

“According to data analysis website Datanyze, 17.3 percent of the top 1 million websites ranked by Alexa.com may have been exposed to heartbleed. Internet data company Netcraft reports that a recent survey found 17.5 percent of website that use secure socket layer (SSL) encryption. For many, it’s unclear which websites are still at risk, so it’s worth taking extra precaution.”

We have patched our SSL encryption and our SITE IS SECURE. Our awesome IT manager Joe has run multiple tests for vulnerability and all results have come back negative.

If you have any questions concerning this, please don’t hesitate to call tech support.

Recent issues sending emails from a Yahoo.com email account

On Friday, April 4th, 2014, Yahoo.com implemented a change in their DMARC policy. DMARC, which stands for Domain based Message Authentication, Reporting & Conformance is an email authentication policy that aims to prevent email address spoofing.

The change implemented by Yahoo means that any email message that uses a Yahoo.com email address in the From field must originate from Yahoo’s own servers. An email message sent from a Yahoo.com email address that is not sent through Yahoo’s servers will be rejected by mailbox providers that have implemented DMARC. This includes almost all major providers like Gmail, Outlook (including Hotmail and MSN), AOL, and Comcast.

This is a major change of security policy from Yahoo, and came without any advanced warning.

To allow our members that have Yahoo.com email addresses to continue to send Auto Hotsheets, Property Lists, Form Packets, and other emails through UtahRealEstate.com, we have changed the way that we send emails through our system. Now emails sent from within Utah Real Estate, from a member that is using a Yahoo.com email account, will be sent from noreply@wfrmls.com. However, the Reply To address will continue to show the agent’s Yahoo.com email address. We will also put the agent’s name at the beginning of the From field. Here is an example:

The From field shows the Agent’s Name via utahrealestate.com, with noreply@wfrmls.com as the from (originating) email address.

The Reply To field shows the Agent’s Name and email address, so that clients and contacts can still reply to the agent.

This change has only been implemented for our members that are using a Yahoo.com email address. If you are using an email address from any other domain, you will not see any changes.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

MLS Sales Meeting Message (April 2014)

Each month we will be posting PowerPoint slides that you can include in your Office Sales Meeting. They can easily be dropped right into your current sales slides. These slides will showcase news, updates, tech tips, class dates, and more. Use the link below to access the file:

April Office Sales Meeting Message

If there is anything in particular that you would like to see in future messages, please email kathleen@utahrealestate.com with your request.

Thank you for your participation, we hope you find these short messages useful.

Tech Tip – Lifestyles Report, Column Report, and the Agent Full Report

Last October, we added the Lifestyle Report to the available reports on Utah Real Estate. This report uses data from Onboard Informatics, showing information about local schools, community information, and amenities in the area. This report can be viewed from our Reports menu, and is displayed on the public site when viewing the details of an Active listing.

The Lifestyle Report cannot be printed to PDF in the same fashion as the old reports, as the data for each tab is shown separately. To Print to PDF, you must click on the PDF Print button in each tab.

We also added the Column Report. The Column Report will display listings side by side, so that they can be easily compared. This report was available on the old system, and we are glad to finally have it available on the new system.

Also, as announced in our MLS News section yesterday, we are releasing an important change to the agent reports on Utah Real Estate. We are changing the Confidential Report to the Agent Full Report, and removing the old Full Report. This change is so that agents are looking at the full data on the MLS listing report. The Agent Full Report shows all Remarks on the listing, including the Agent Remarks and the Exclusion Remarks.

The Agent Full Report will be shown when clicking on the MLS number in your inventory, or in a search results list. It will be the report shown when viewing the changes to a listing, and when checking the data on a subject property from within a CMA packet.

As the Agent Full Report contains confidential information, we strongly advise that you do not share this report with your clients. Instead, share the Client Full Report.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Property Searches Common Questions

We have posted four previous Tech Tips on the topic of Searching the MLS:

Tech Tip – Custom Searches
Advanced Searches – Using the Remarks Field
Advanced Searches: Search for or exclude Bank Owned or HUD properties
Tech Tip – Find an agent’s transactions on the MLS

In this Tech Tip, we will try to address Property Searches common questions.

1. We keep all listings ever posted on the MLS (since the WFRMLS was created in 1996). By default, a search only includes homes that are currently Active, Under Contract, Off Market, or Withdrawn, and homes that were Sold or Expired in the last year. To search for older Sold and Expired listings, change Include Historical Data to Yes, in the yellow bar at the top of the search page.

2. We have listings from all over the state of Utah. We also have listings in Idaho, Nevada, Arizona, Wyoming, and Colorado. MLS’ are not reciprocal – meaning, we do not have listing data from other MLS’.

3. We advise that you start with a simple search, such as entering one or two criteria in the Location fields, selecting your Property Type, bedrooms and bathrooms, etc. Once your basic search is entered, watch the number of matches and enter more criteria as needed. If you have a hard time finding matches, try to remove criteria from the search.

Continue reading

Tech Tip – Find an agent’s transactions on the MLS

To find the historical transactions of an agent on the MLS (including your own listings), first open a Residential – Full search. Do this by clicking on Searches, then under Residential, click on Full. Scroll down to the Listing section (near the bottom).

In the Agent field, type all or part of the agent’s name. Wait a moment, then select the agent and brokerage below. This will show all listings where that agent was the Listing Agent (represented the seller).

Note: It will show the agent’s current or last known brokerage next to their name. However, the system will show all listings added to the MLS by that agent, regardless of their brokerage at the time of the listing.

To select only the Sold listings of that agent, select Sold in the Status field at the top of the search. To find all of their historical transactions, change Include Historical Data to Yes, in the yellow bar at the top of the search page (this will show all listings added to the MLS since WFRMLS was created in 1996). You can then click on View Results to view or print those listings.

To find the transactions where an agent represented the buyer, return to the search and remove the agent’s name from the Agent field. Scroll down to the Sold/Date section, and enter the agent’s name in the Sold Agent field. Again wait a moment, then select the agent’s name and brokerage below.

You will need to perform this search in each property class separately (Residential, Multi Unit, Land, Commercial, Farm).

For more information, please see our video on this topic (about three minutes):

More help is available by viewing our training videos and guides here:  “How To” Video Tutorials & FAQ’s, or by clicking on “How-To” Videos in the light gray bar at the top of Utah Real Estate. You can find more Tech Tips by clicking on the category on the right.

If you have any questions, please contact our Technical Support department at support@utahrealestate.com, or by calling 1-800-236-1462, between 8am and 5:30pm, Monday through Friday. Thanks!

Tech Tip – Auto Hotsheet Common Questions

Auto Hotsheets are automated emails that can be configured to send to yourself and/or your clients. The Auto Hotsheets send a daily email with any new or changed properties that match your search criteria. Auto Hotsheets allow agents to send their clients listings as they are added to the MLS, or to watch specific areas for new listings.

We have posted two previous Tech Tips on the topic of Auto Hotsheets: Create an Auto Hotsheet and Send the First List of Properties and Change Auto Hotsheet Criteria. In this Tech Tip, we will try to give answers to Auto Hotsheet common questions.

1. The Auto Hotsheet system is designed to check back 24 hours from when the hotsheet is scheduled to run, for any new or changed properties that match your search criteria. Thus, if the hotsheet is scheduled to run at 8am, and a new listing is added to the MLS at 6pm on a Friday, the Saturday (8am) hotsheet email will include that new listing.

2. When you create an Auto Hotsheet, it does not send the existing inventory (current matches) on the MLS. It will only send new or changed properties if they are added or changed in the 24 hours before the hotsheet is scheduled to run. To send the existing inventory, select the properties and Send Selections after creating the hotsheet.

Continue reading

MLS Sales Meeting Message (March 2014)

Each month we will be posting PowerPoint slides that you can include in your Office Sales Meeting. They can easily be dropped right into your current sales slides. These slides will showcase news, updates, tech tips, class dates, and more. Use the link below to access the file:

Office Sales Meeting Message PowerPoint

If there is anything in particular that you would like to see in future messages, please email kathleen@utahrealestate.com with your request.

Thank you for your participation, we hope you find these short messages useful.